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Reliable process control instrumentation
Many customers are already successfully using Pokcenser solutions for their project and application, thus ensuring safer, greater measuring and control.
Q: Are Pokcenser's products customizable to specific requirements?
A: Yes, Pokcenser’s products can be customized to specific requirements, including sensor ranges, signal outputs, electrical connections, mounting options, and physical enclosures and so on.
We capable to develop sensors tailored to your specific requirements of your special applications.
Q: What makes Pokcenser's products stand out in the market?
A: Firstly, over 10+ years experience, we have full acknowledge for application challenges and harsh environments.
Secondly, Pokcenser respects every customers, from one-time shopping to engineering company, solution provider or system integrator, we are flexible to meet special requirements and keep
ourselves cohesive and focused on easy&simple after-sales service and long term cooperation, which enable our clients and us a more relaxed and enjoyable business.
Thirdly, we listen to the customers, and listen to our employees. So to understand better and improve for the whole process from concept to make it realized, not only product itself but also the way
we sale it, display it and manage it.
Q: What is the warranty of your products?
A: Basically the warranty period is 12 months. Please talk to us if need longer warranty period.
Q: Can Pokcenser provide technical support and assistance during the installation and operation of its products?
A: Yes, Pokcenser provides technical support and assistance during the installation and operation of its products. We understand that customers may require guidance or assistance at various
stages of the product lifecycle. And our technical support team is available to answer customer inquiries, provide instructions & troubleshooting assistance, and address any technical issues that
may arise.
Customers can reach out us through emails, phones, or online chat. For after-sales issues, we will response within 1 hour and offer you satisfactory solutions.
Q: Are you a manufacturer or trading company?
A: We are a professional manufacturer for partial of our products, and we are cooperating with many specialized brother companies to deal with their products, to provide one-stop service for our
clients to meet the requirements of different applications and demands. So to save client’s time and budget.
Q: What would be delivery time?
A: It depends on products and orders, for in-stock models the lead time is within 3 working days; For priority samples, 5-7 working days; For bulk quantity orders 2-4 weeks according to
customization requirements, occupancy of production line and availability of semi-finished parts.
Thank you for trusting Pokcenser and using our solutions and products. Any demand for after-sales services including wiring definition, installation suggestions, accessories recommendation, debugging and configuration, failure of sensor, broken of parts, etc, please freely contact our service center by fill out this form, or directly feedback to our sales engineers. Our qualified service technicians begin by troubleshooting your issues online remotely.
